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Remote Borrower FAQ’s

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Who is Notarize?

Notarize is States Title’s partner for digital closings. Eligible borrowers will receive an invitation from Notarize to access their closing documents the day before closing or earlier and will be notified when they can eSign documents.

You will need to create a secure account with Notarize to review, share, and sign your documents. The Notarize platform currently requires Google Chrome or Firefox.

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Is Notarize mobile-friendly?

Yes! Simply download the Notarize app to digitally review and sign documents via an iPhone or Android smartphone or tablet. Search ‘Notarize’ to find and download the app from Notarize, Inc.

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Can I share my documents with my advisor / attorney?

Documents are sent for your review prior to your closing appointment (normally 24+ hours in advance). At this time, you can access and send any of the closing documents through the Notarize platform to your attorney or anyone else you trust.

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Can I download my documents?

During both the review and signing stages, you can go into the Notarize platform and download a PDF of all your documents or select individual documents to download to update your records.

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When can I sign my closing documents?

Once a loan is ready for closing the assigned closer will send documents out for review. Documents are then opened for eSign on the day of closing (e.g. 12:01 AM local time).

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How does States Title secure confidential personal information?

The States Title and Notarize application development teams have extensive experience building bank-grade, highly secure software systems. Data is transmitted and stored using data security best practices.

For example, all user communications are encrypted and all data at rest (such as documents) are protected using encryption (AES-256). All application access and actions are also tracked using an audit trail.

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What is a limited power of attorney?

A limited power of attorney (LPOA) is sometimes called a specific power of attorney or special power of attorney. It sets the scope of authority granted to a named and trusted ‘attorney’ (referred to as an agent or an attorney-in-fact in most states) by a ‘principal’ (the named individual giving their permission) who grants the other party specific powers to make decisions related to their personal or professional life, such as signing loan closing documents.

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What if I prefer to sign my closing documents in person with a notary?

If you have any questions about the process or alternatively prefer to have a notary come to your home in person, please contact us at [phone] or [email].

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