Lizy Hoeffer, Chief Experience Officer, CrossCountry Mortgage joins States Title’s Senior Customer Success Manager, Nate Jones to discuss leveraging technology for a unified customer experience, how to help realtors and customers understand the home-buying process, and tips and predictions to prepare for 2021.
About Lizy Hoeffer:
Lizy has been ranked No. 1 female loan officer in the nation for most closed loans (Scotsman Guide, 2018) and as the No. 1 Hispanic loan officer in the nation (NAHREP, 2018).
With over 16 years of mortgage industry experience, Lizy is currently the Chief Experience Officer for CrossCountry Mortgage, a leading independent mortgage banking company.
She started as a receptionist in the mortgage industry and has worked her way to become a top 1 percent originator and closed over 800 loans in 2018.
Consumer Lending Predictions for 2021
After a challenging 2020, listen to Jay’s 2021 industry predictions, as well as tips to keep your colleagues engaged and motivated through the high volume production.
Leveraging Insuretech in the Mortgage Industry
Catch up on our most recent Ask the Expert webinar with SCOR’s Adrian Jones, and learn how reinsurance affects the residential mortgage industry and how mortgage companies and insures can work together to simplify the lending process for a better customer experience.
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