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Piloting the Amazon Effect: 75% Faster Closing

To serve and retain customers in today's economy lenders must be able to provide an efficient service. Read how we partnered with Sierra Pacific to help them reduce their mortgage refinance process from 28 to 7 days.

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States Title

Podcasts

States Title

How to Underwrite Mortgages in the 21st Century

Adapting new technology into your mortgage loan process is just the first step in streamlining your in-house procedures. Catch up on our most recent Ask the Expert webinar where nationally recognized underwriter, Dani Hernandez, chats with States Title’s Senior Director of Business Ops, Jessica Shamoun, about the importance of residing your workflow, and the impact the CARES Act and newly announced Adverse Market Refi fee have on our industry.

Jessica Shamoun

Videos

Jessica Shamoun

Ask the Expert: How to Underwrite Mortgages in the 21st Century

Adapting new technology into your mortgage loan process is just the first step in streamlining your in-house procedures. Catch up on our most recent Ask the Expert webinar where nationally recognized underwriter, Dani Hernandez, chats with States Title’s Senior Director of Business Ops, Jessica Shamoun, about the importance of residing your workflow, and the impact the Cares Act and newly announced Adverse Market Refi fee have on our industry.

Amy Tankersley

Amy Tankersley

RBG’s Mortgage and Homeownership Legacy Endures

Women are among the fastest-growing segments of homebuyers, and in large part, they have the work of U.S. Supreme Court Associate Justice Ruth Bader Ginsburg to thank for it. Here’s how Ginsburg’s tireless advocacy for equality created important mortgage and homeownership opportunities for women and other groups that have historically faced discrimination in our country.

Moshe Abudarham

Articles

Moshe Abudarham

Better Mortgage Experiences: Give Each File the Attention it Deserves

As nice as better processes, time-saving automations, and easier closings are for lenders, brokers, underwriters, and title and escrow providers, arranging mortgages is a relationship business.

States Title

Articles

States Title

Introducing States Title’s Instant Closing Disclosure Solution

The conventional mortgage closing is time-consuming, costly, and confusing, and the arcane process known as fee collaboration is a function ideal for innovation. By applying machine learning, States Title’s new Instant Closing Disclosure generates a complete, accurate settlement statement in just one minute – bringing us one step closer to our vision of creating the instant closing experience.

Amy Tankersley

Amy Tankersley

AMRF Becomes Another Chapter in the GSEs’ Conservatorship Saga

Missing your water cooler chats during the pandemic? Mortgage industry speculates about the timing of the new Adverse Market Refi Fee.

Moshe Abudarham

Articles

Moshe Abudarham

How Efficiency Helps States Title’s Customers to Unlock Margin Uplift

“Failure to implement technology hurts lenders, too.” writes Max Simkoff in a recent article in Forbes on the current disconnect between demand and supply – notably of notaries – impacting mortgage refinances and resales across America.

States Title

Podcasts

States Title

The Age of the Tech-Assisted Mortgage

It has never been more important to adapt technology into a mortgage loan process. Catch up on our most recent Ask the Expert webinar where Thuan Nguyen, CEO, Loan Factory, chats with States Title's CTO, Hasan Rizvi, about leveraging technology to increase customer satisfaction and the importance of adapting quickly in the wake of a crisis.

Hasan Rizvi

Videos

Hasan Rizvi

Ask the Expert: The Age of the Tech-Assisted Mortgage

It has never been more important to adapt technology into a mortgage loan process. Catch up on our most recent Ask the Expert webinar where Thuan Nguyen, CEO, Loan Factory, chats with States Title's CTO, Hasan Rizvi, about leveraging technology to increase customer satisfaction and the importance of adapting quickly in the wake of a crisis.

Amy Tankersley

Articles

Amy Tankersley

Three Changes Lenders Can Expect from AMRF – Plus One Sigh of Relief

Fannie Mae and Freddie Mac have delayed implementation of their adverse market refinance fee until December 1, giving mortgage lenders three months to prepare to go live. Here are three changes lenders can expect in the coming months – along with one less worry that may surprise you.

Amy Tankersley

Articles

Amy Tankersley

Tackling the Fee Collaboration Conundrum

Lenders: When was the last time you received a complete, error-free Closing Disclosure from your title and escrow processor in under an hour? Probably never. States Title is addressing this common pain point with the same innovative approach we have taken to develop our suite of patented instant title underwriting solutions.

Amy Tankersley

Articles

Amy Tankersley

The Adverse Market Refi Fee, explained

Answers to your burning questions about the government-sponsored enterprises’ plan to assess a 0.5-percent fee to all refi transactions, effective Dec. 1.

States Title

Podcasts

States Title

How Will COVID-19 Affect a Mortgage Lenders’ Loan Processes

There is a lot to understand about the new FHFA’s pricing announcement. Catch up on our most recent Ask the Expert webinar where Chris George chats with States Title, CEO Max Simkoff about this new refinance fee, the impact of COVID-19 on a mortgage lenders process and the move to a fully digital close.

Max Simkoff

Videos

Max Simkoff

Ask the Expert (in a crisis): How Will COVID-19 Affect a Mortgage Lenders’ Loan Processes

There is a lot to understand about the new FHFA’s pricing announcement. Catch up on our most recent Ask the Expert webinar where Chris George chats with States Title, CEO Max Simkoff about this new refinance fee, the impact of COVID-19 on a mortgage lenders process and the move to a fully digital close.

Amy Tankersley

Articles

Amy Tankersley

Supporting High-Net-Worth Clients: Title and Escrow, Hollywood-Style

Like any set of mortgage consumers, high-net-worth clients – celebrities and successful businesspeople – have their own unique needs and expectations for their mortgage closing. Lenders must partner with title and escrow providers that can support their clients’ demands for high-touch, responsive service.

States Title

Case Studies

States Title

Using States Title Was the ‘Obvious Choice’

When the opportunity to refi her mortgage presented itself, a national bank’s mortgage supervisor turned to States Title, her company’s trusted title partner, to handle her transaction. Find out why States Title was the “obvious choice” for her refi experience.

Amy Tankersley

White Papers

Amy Tankersley

Human-Technology Collaboration in Customer Satisfaction

To date, borrower satisfaction may have been considered a “nice-to-have” component of mortgage lenders’ sales strategy as opposed to a “must-have,” but in today’s challenging market conditions, measuring CSAT is more important than ever.

States Title

Podcasts

States Title

How to Drive Real Estate Transactions in Today’s Market

How has COVID-19 changed the way real estate transactions are conducted? Compass Founding Member Monica Pauli and real estate agent Kate Tomassi share how they have had to adapt to the ‘new normal’.

Max Simkoff

Videos

Max Simkoff

Ask the Expert (in a crisis): How to Drive Real Estate Transactions in Today’s Market

How has COVID-19 changed the way real estate transactions are conducted? Compass Founding Member Monica Pauli and real estate agent Kate Tomassi share how they have had to adapt to the ‘new normal’.

States Title

Case Studies

States Title

Top Five Lender Achieves a 93% CSAT Working with States Title

Today's savvy borrower can effortlessly shop around online for a trustworthy lender that offers fast turnaround times, low fees and great service. One of the largest lenders in the world is determined to stay ahead of the competition with increasingly efficient processes enabled by bleeding-edge technology.

States Title

Case Studies

States Title

Piloting the Amazon Effect: 75% Faster Closing

To serve and retain customers in today's economy lenders must be able to provide an efficient service. Read how we partnered with Sierra Pacific to help them reduce their mortgage refinance process from 28 to 7 days.

States Title

Case Studies

States Title

A Shared Vision of a Better Customer Experience

Home Point Financial turns to like-minded States Title to quickly ramp up support for an efficient, closing experience

Amy Tankersley

Articles

Amy Tankersley

What is instant title insurance underwriting?

Forward-thinking title companies are launching “instant title” solutions to help their lender customers streamline the closing process. How are States Title’s solutions different from other ‘instant’ title products on the market?

States Title

Podcasts

States Title

How to Manage Community in a Crisis

What has the COVID-19 pandemic taught us about the power of community? Sarah Friar, CEO of Nextdoor, shares her insights.

Max Simkoff

Videos

Max Simkoff

Ask the Expert (in a crisis): How to Manage Community in a Crisis

What has the COVID-19 pandemic taught us about the power of community? Sarah Friar, CEO of Nextdoor, shares her insights.

Amy Tankersley

Articles

Amy Tankersley

6 Shortcuts to a 7-day close

Close a mortgage refinance in a week? It’s not as crazy as it sounds, according to Jay Promisco, Chief Production Officer at Sierra Pacific.

Amy Tankersley

Articles

Amy Tankersley

Lender onboarding process lays solid foundation for customer success

States Title’s detailed customer SLAs and seamless systems integration ensure customer satisfaction and success from day one.

Amy Tankersley

Articles

Amy Tankersley

Customer Service vs. Customer Success: Why Your Company Needs Both

What is the difference between customer service and customer success, and why are both essential to driving CSAT scores for consumers?

Amy Tankersley

Articles

Amy Tankersley

Win-Win-Win: Why Our Post-Closing QC Is Thrice as Nice

When a loan closes, the work of our white-glove title service is far from over. Find out how our post-closing quality management process guarantees a threefold victory for our team, our customers, and ultimately, their customers.

States Title

Podcasts

States Title

How to Close a Loan in 7 days

A candid look into getting back to the basics in front of a whiteboard and redesigning and reimagining how a mortgage should work to achieve the end goal of closing a mortgage in 7 days.