All Resources
Equip your team with the latest research, knowledge and news.
Equip your team with the latest research, knowledge and news.
To serve and retain customers in today's economy lenders must be able to provide an efficient service. Read how we partnered with Sierra Pacific to help them reduce their mortgage refinance process from 28 to 7 days.
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Amy Tankersley
To date, borrower satisfaction may have been considered a “nice-to-have” component of mortgage lenders’ sales strategy as opposed to a “must-have,” but in today’s challenging market conditions, measuring CSAT is more important than ever.
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15m
States Title
How has COVID-19 changed the way real estate transactions are conducted? Compass Founding Member Monica Pauli and real estate agent Kate Tomassi share how they have had to adapt to the ‘new normal’.
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30m
Max Simkoff
How has COVID-19 changed the way real estate transactions are conducted? Compass Founding Member Monica Pauli and real estate agent Kate Tomassi share how they have had to adapt to the ‘new normal’.
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25m
States Title
Today's savvy borrower can effortlessly shop around online for a trustworthy lender that offers fast turnaround times, low fees and great service. One of the largest lenders in the world is determined to stay ahead of the competition with increasingly efficient processes enabled by bleeding-edge technology.
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10m
States Title
To serve and retain customers in today's economy lenders must be able to provide an efficient service. Read how we partnered with Sierra Pacific to help them reduce their mortgage refinance process from 28 to 7 days.
Read More
10m
States Title
Home Point Financial turns to like-minded States Title to quickly ramp up support for an efficient, closing experience
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15m
Amy Tankersley
Forward-thinking title companies are launching “instant title” solutions to help their lender customers streamline the closing process. How are States Title’s solutions different from other ‘instant’ title products on the market?
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4m
States Title
What has the COVID-19 pandemic taught us about the power of community? Sarah Friar, CEO of Nextdoor, shares her insights.
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30m
Max Simkoff
What has the COVID-19 pandemic taught us about the power of community? Sarah Friar, CEO of Nextdoor, shares her insights.
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25m
Amy Tankersley
Close a mortgage refinance in a week? It’s not as crazy as it sounds, according to Jay Promisco, Chief Production Officer at Sierra Pacific.
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6m
Amy Tankersley
States Title’s detailed customer SLAs and seamless systems integration ensure customer satisfaction and success from day one.
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6m
Amy Tankersley
What is the difference between customer service and customer success, and why are both essential to driving CSAT scores for consumers?
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4m
Amy Tankersley
When a loan closes, the work of our white-glove title service is far from over. Find out how our post-closing quality management process guarantees a threefold victory for our team, our customers, and ultimately, their customers.
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7m
States Title
A candid look into getting back to the basics in front of a whiteboard and redesigning and reimagining how a mortgage should work to achieve the end goal of closing a mortgage in 7 days.
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30m
Max Simkoff
A candid look into getting back to the basics in front of a whiteboard and redesigning and reimagining how a mortgage should work to achieve the end goal of closing a mortgage in 7 days.
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25m
Amy Tankersley
Title commitments within 12 hours? Just one of the SLA metrics we track, share, and meet for our lender customers to continuously exceed their expectations.
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7m
Moshe Abudarham
Notes from a Silicon Valley tech pioneer, as well as how brave leadership and an undaunted champion of change were able to drive adoption at Sierra Pacific.
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8m
States Title
Andy Mahdavi, Chief Data Science Officer at States Title answered a series of questions about States Title, FinTech, and machine intelligence.
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10m
Amy Tankersley
Remote online notarization saw slow adoption in the last 10 years, but legislative efforts, and ultimately the COVID-19 pandemic, changed that, as seen in this graphic.
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7m
Amy Tankersley
Fast but thorough responses to customer inquiries: That’s the central strategy in the playbook of our concierge team, which acts as the “quarterback” of every real estate closing. Here are five maneuvers we use to get lenders into the end zone, free of stumbles or fumbles.
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8m
Max Simkoff
In this Ask the Expert (in a crisis) webinar, Silicon Valley pioneer, Karen Richardson, joins Max Simkoff to discuss some of the most impactful innovation, technology, and sales across her distinguished 30-year career.
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25m
Amy Tankersley
At the center of States Title’s SLA offering is a best-in-class concierge service that propels lender CSAT scores higher.
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4m
States Title
Technology pioneer Karen Richardson joins States Title CEO Max Simkoff to explain how to drive innovation during a crisis and why it’s essential to do so.
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30m
Amy Tankersley
The current mortgage climate underscores how vital communication and service are to mortgage lenders and their customer satisfaction rates (CSAT). Find out how States Title provides our lender customers the tools they need to delight their customers, no matter what market or economic challenges they may be facing.
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6m
States Title
Despite all the warnings that coming technologies may render many of today’s jobs useless, the chances are good that workers, overall, will come out ahead.
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8m
Moshe Abudarham
How financial, political, and national complacencies make systems vulnerable, and some sage advice on how to avoid complacency now.
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8m
Amy Tankersley
While remote closing solutions like drive-thru closings, remote online notarization, and remote ink-signed notarization are seeing us through the COVID-19 crisis, another solution – limited power of attorney (LPOA) – has been slow to catch on. We examine why, and offer best practices for adding this tool to your remote closings arsenal.
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5m
Amy Tankersley
Considered “essential” to the critical infrastructure workforce by government officials, lenders are embracing digital closings and tools such as remote online notarization during the COVID-19 pandemic. Here are five ways States Title is helping them weather the crisis.
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7m
States Title
Join former CEO of BankUnited, John Kanas, as he weighs in on how to lead banks, through these unprecedented times with States Title CEO Max Simkoff.
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30m
Max Simkoff
Join former CEO of BankUnited, John Kanas, as he weighs in on how to lead banks, through these unprecedented times with States Title CEO Max Simkoff.
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33m