All Resources
Equip your team with the latest research, knowledge and news.
Equip your team with the latest research, knowledge and news.
To serve and retain customers in today's economy lenders must be able to provide an efficient service. Read how we partnered with Sierra Pacific to help them reduce their mortgage refinance process from 28 to 7 days.
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Amy Tankersley
States Title’s detailed customer SLAs and seamless systems integration ensure customer satisfaction and success from day one.
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6m
Amy Tankersley
What is the difference between customer service and customer success, and why are both essential to driving CSAT scores for consumers?
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4m
Amy Tankersley
When a loan closes, the work of our white-glove title service is far from over. Find out how our post-closing quality management process guarantees a threefold victory for our team, our customers, and ultimately, their customers.
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7m
States Title
A candid look into getting back to the basics in front of a whiteboard and redesigning and reimagining how a mortgage should work to achieve the end goal of closing a mortgage in 7 days.
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30m
Max Simkoff
A candid look into getting back to the basics in front of a whiteboard and redesigning and reimagining how a mortgage should work to achieve the end goal of closing a mortgage in 7 days.
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25m
Amy Tankersley
Title commitments within 12 hours? Just one of the SLA metrics we track, share, and meet for our lender customers to continuously exceed their expectations.
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7m
Moshe Abudarham
Notes from a Silicon Valley tech pioneer, as well as how brave leadership and an undaunted champion of change were able to drive adoption at Sierra Pacific.
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8m
States Title
Andy Mahdavi, Chief Data Science Officer at States Title answered a series of questions about States Title, FinTech, and machine intelligence.
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10m
Amy Tankersley
Remote online notarization saw slow adoption in the last 10 years, but legislative efforts, and ultimately the COVID-19 pandemic, changed that, as seen in this graphic.
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7m
Amy Tankersley
Fast but thorough responses to customer inquiries: That’s the central strategy in the playbook of our concierge team, which acts as the “quarterback” of every real estate closing. Here are five maneuvers we use to get lenders into the end zone, free of stumbles or fumbles.
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8m
States Title
In this Ask the Expert (in a crisis) webinar, Silicon Valley pioneer, Karen Richardson, joins Max Simkoff to discuss some of the most impactful innovation, technology, and sales across her distinguished 30-year career.
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25m
Amy Tankersley
At the center of States Title’s SLA offering is a best-in-class concierge service that propels lender CSAT scores higher.
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4m
States Title
Technology pioneer Karen Richardson joins States Title CEO Max Simkoff to explain how to drive innovation during a crisis and why it’s essential to do so.
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30m
Amy Tankersley
The current mortgage climate underscores how vital communication and service are to mortgage lenders and their customer satisfaction rates (CSAT). Find out how States Title provides our lender customers the tools they need to delight their customers, no matter what market or economic challenges they may be facing.
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6m
States Title
Despite all the warnings that coming technologies may render many of today’s jobs useless, the chances are good that workers, overall, will come out ahead.
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8m
Moshe Abudarham
How financial, political, and national complacencies make systems vulnerable, and some sage advice on how to avoid complacency now.
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8m
Amy Tankersley
While remote closing solutions like drive-thru closings, remote online notarization, and remote ink-signed notarization are seeing us through the COVID-19 crisis, another solution – limited power of attorney (LPOA) – has been slow to catch on. We examine why, and offer best practices for adding this tool to your remote closings arsenal.
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5m
Amy Tankersley
Considered “essential” to the critical infrastructure workforce by government officials, lenders are embracing digital closings and tools such as remote online notarization during the COVID-19 pandemic. Here are five ways States Title is helping them weather the crisis.
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7m
States Title
Join former CEO of BankUnited, John Kanas, as he weighs in on how to lead banks, through these unprecedented times with States Title CEO Max Simkoff.
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30m
Max Simkoff
Join former CEO of BankUnited, John Kanas, as he weighs in on how to lead banks, through these unprecedented times with States Title CEO Max Simkoff.
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33m
Amy Tankersley
How old were you when you first heard the term “eClosing”? You were probably younger than you realize, as the inception for digital closings happened in 1999.
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5m
Moshe Abudarham
When staring mass adversity in the whites of its eyes, it's important to consider the situation, fairly, from all sides.
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7m
Amy Tankersley
More than 20 years after their inception, digital closings are finally a reality and industry norm. Thanks in part to the COVID-19 crisis response, one of the last pieces of the eClosings puzzle – remote online notarization (RON) – is making remarkable strides.
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30m
States Title
Join Lawrence H. Summers for a live Q&A. Summers will draw on his 30 years of financial and economic expertise and answer your questions on the current climate for the real estate and financial services industries.
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30m
Max Simkoff
Join Lawrence H. Summers for a live Q&A. Summers will draw on his 30 years of financial and economic expertise and answer your questions on the current climate for the real estate and financial services industries.
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30m
Amy Tankersley
The advent of digital closings has been a long, tedious, 20-year journey toward standardization and implementation.
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6m
Max Simkoff
In a fascinating conversation, Max and Brendan discuss tech in real estate and the impact of the COVID-19 crisis.
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20m
States Title
Refis are up but restrictions caused by Covid-19 are making it harder to close loans in-person, as most transactions are traditionally conducted.
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23m
Dominic Fahey
Listen to our VP of Strategy, Dominic Fahey as he provides evolving best practices and guidance on the strategies and solutions you can use to operate in today’s environment.
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23m
Nick Roberts
An explainer on the arcane ecosystem of U.S. banks and the Fed.
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5m