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Equip your team with the latest research, knowledge and news.

Amy Tankersley

Articles

Amy Tankersley

What is instant title insurance underwriting?

Forward-thinking title companies are launching “instant title” solutions to help their lender customers streamline the closing process. How are States Title’s solutions different from other ‘instant’ title products on the market?

Amy Tankersley

Articles

Amy Tankersley

6 Shortcuts to a 7-day close

Close a mortgage refinance in a week? It’s not as crazy as it sounds, according to Jay Promisco, Chief Production Officer at Sierra Pacific.

Amy Tankersley

Articles

Amy Tankersley

Lender onboarding process lays solid foundation for customer success

States Title’s detailed customer SLAs and seamless systems integration ensure customer satisfaction and success from day one.

Amy Tankersley

Articles

Amy Tankersley

Customer Service vs. Customer Success: Why Your Company Needs Both

What is the difference between customer service and customer success, and why are both essential to driving CSAT scores for consumers?

Amy Tankersley

Articles

Amy Tankersley

Win-Win-Win: Why Our Post-Closing QC Is Thrice as Nice

When a loan closes, the work of our white-glove title service is far from over. Find out how our post-closing quality management process guarantees a threefold victory for our team, our customers, and ultimately, their customers.

Amy Tankersley

Articles

Amy Tankersley

Closings Report Card: Making Metrics Work for Lenders

Title commitments within 12 hours? Just one of the SLA metrics we track, share, and meet for our lender customers to continuously exceed their expectations.

Moshe Abudarham

Articles

Moshe Abudarham

What It Takes to Drive Adoption at Legacy Organizations

Notes from a Silicon Valley tech pioneer, as well as how brave leadership and an undaunted champion of change were able to drive adoption at Sierra Pacific.

Amy Tankersley

Articles

Amy Tankersley

Tracking RON: From RULONA to Corona

Remote online notarization saw slow adoption in the last 10 years, but legislative efforts, and ultimately the COVID-19 pandemic, changed that, as seen in this graphic.

Amy Tankersley

Articles

Amy Tankersley

The Quarterback’s Playbook: Five Customer Response Strategies of Our Concierge Team

Fast but thorough responses to customer inquiries: That’s the central strategy in the playbook of our concierge team, which acts as the “quarterback” of every real estate closing. Here are five maneuvers we use to get lenders into the end zone, free of stumbles or fumbles.

Amy Tankersley

Articles

Amy Tankersley

Meet the Player Changing the Closing Game for Lenders: The Quarterback

At the center of States Title’s SLA offering is a best-in-class concierge service that propels lender CSAT scores higher.

Amy Tankersley

Articles

Amy Tankersley

The 411 on CSAT in the Residential Real Estate Mortgage Industry

The current mortgage climate underscores how vital communication and service are to mortgage lenders and their customer satisfaction rates (CSAT). Find out how States Title provides our lender customers the tools they need to delight their customers, no matter what market or economic challenges they may be facing.

States Title

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States Title

Technology Is Likely to Make Your Work More Interesting and Exciting

Despite all the warnings that coming technologies may render many of today’s jobs useless, the chances are good that workers, overall, will come out ahead.

Moshe Abudarham

Articles

Moshe Abudarham

Complacency and the Stress Curve: Get Ready to Act Smart and Fast

How financial, political, and national complacencies make systems vulnerable, and some sage advice on how to avoid complacency now.

Amy Tankersley

Articles

Amy Tankersley

LPOA: The Remote Closing Tool Few Are Using

While remote closing solutions like drive-thru closings, remote online notarization, and remote ink-signed notarization are seeing us through the COVID-19 crisis, another solution – limited power of attorney (LPOA) – has been slow to catch on. We examine why, and offer best practices for adding this tool to your remote closings arsenal.

Amy Tankersley

Articles

Amy Tankersley

Five Solutions to Keep Closings Flowing During the COVID-19 Crisis

Considered “essential” to the critical infrastructure workforce by government officials, lenders are embracing digital closings and tools such as remote online notarization during the COVID-19 pandemic. Here are five ways States Title is helping them weather the crisis.

Amy Tankersley

Articles

Amy Tankersley

eClosings: A 20-Year Journey to Implementation

How old were you when you first heard the term “eClosing”? You were probably younger than you realize, as the inception for digital closings happened in 1999.

Moshe Abudarham

Articles

Moshe Abudarham

Playing Devil’s Advocate in a Time of Mass Adversity

When staring mass adversity in the whites of its eyes, it's important to consider the situation, fairly, from all sides.

Amy Tankersley

Articles

Amy Tankersley

Housing Crisis Averted? GSE Approval of RON and RIN Saves Closings

The advent of digital closings has been a long, tedious, 20-year journey toward standardization and implementation.

Nick Roberts

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Nick Roberts

The Machinations of the Federal Reserve in the Coronavirus Economy

An explainer on the arcane ecosystem of U.S. banks and the Fed.

States Title

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States Title

The $41 Trillion Reason Your Business Is at Risk of Disruption

Most businesses are unprepared for machine learning and related technologies. Here’s how to avoid that trap.

Moshe Abudarham

Articles

Moshe Abudarham

When the Risk of Inaction Suddenly Outweighs the Risk of Action

Honest, thought-provoking, and realistically optimistic. Learn why embracing innovation now that all bets are off is the key to becoming a post-Covid mortgage industry winner.

Max Simkoff

Articles

Max Simkoff

We’re here to support our customers and associates as we navigate Coronavirus (COVID-19)

The States Title family of brands (States Title, North American Title Company, and North American Title Insurance Company) takes the health and safety of our customers and associates very seriously.

Christopher Morrison

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Christopher Morrison

States Title’s Year to Remember: We’re Just Getting Started

In 2019, our customers helped us grow our flagship product by a factor of 100x to more than $1.3 billion of insured real estate transactions.

Max Simkoff

Articles

Max Simkoff

The Title Company I’m Excited to Call Home

Today I’m excited to announce the acquisition of North American Title by States Title. This is a monumental moment for our company...

Andy Mahdavi

Articles

Andy Mahdavi

Predictive Analytics Enhances Marketing ROI

While optimizing the closing process is certainly low hanging fruit for improving margins, evaluating your marketing tactics and how you package your offerings.

Becky Hobbs

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Becky Hobbs

What Are Data and Predictive Analytics, Machine Learning, and Artificial Intelligence…

Artificial Intelligence, Data Analytics, Machine Learning, and Predictive Analytics are all techniques that have radically changed the way B2B and B2C companies operate.

Nicole Sanders

Articles

Nicole Sanders

Instant Underwriting? It’s No Longer Just a Pipe Dream!

Lori Moore is a veteran in the title industry.  With 20 plus years of work at various title companies and roles ranging from loan processor to now being on the settlement side of the house...

Becky Hobbs

Articles

Becky Hobbs

5 Case Studies that Show how Machine Intelligence Transforms Traditional Business Practices

Data analytics, the statistical analysis of large quantities of data, is nothing new.

Nicole Sanders

Articles

Nicole Sanders

Creating the Title Company of the Future

It’s not every day you read about a giant, established corporation being acquired by a young, tech company. 

Jasper Bear

Articles

Jasper Bear

3 Things You Need to Know About Instant Title & Escrow

Did you know that fewer than 10% of all properties in the US has a title defect? Despite this, underwriters pay title agents to do an extensive search, examination and cure on 100% of the orders they receive.