Articles
Equip your team with the latest research, knowledge and news.
Equip your team with the latest research, knowledge and news.
Amy Tankersley
Forward-thinking title companies are launching “instant title” solutions to help their lender customers streamline the closing process. How are States Title’s solutions different from other ‘instant’ title products on the market?
Read More
4m
Amy Tankersley
Close a mortgage refinance in a week? It’s not as crazy as it sounds, according to Jay Promisco, Chief Production Officer at Sierra Pacific.
Read More
6m
Amy Tankersley
States Title’s detailed customer SLAs and seamless systems integration ensure customer satisfaction and success from day one.
Read More
6m
Amy Tankersley
What is the difference between customer service and customer success, and why are both essential to driving CSAT scores for consumers?
Read More
4m
Amy Tankersley
When a loan closes, the work of our white-glove title service is far from over. Find out how our post-closing quality management process guarantees a threefold victory for our team, our customers, and ultimately, their customers.
Read More
7m
Amy Tankersley
Title commitments within 12 hours? Just one of the SLA metrics we track, share, and meet for our lender customers to continuously exceed their expectations.
Read More
7m
Moshe Abudarham
Notes from a Silicon Valley tech pioneer, as well as how brave leadership and an undaunted champion of change were able to drive adoption at Sierra Pacific.
Read More
8m
Amy Tankersley
Remote online notarization saw slow adoption in the last 10 years, but legislative efforts, and ultimately the COVID-19 pandemic, changed that, as seen in this graphic.
Read More
7m
Amy Tankersley
Fast but thorough responses to customer inquiries: That’s the central strategy in the playbook of our concierge team, which acts as the “quarterback” of every real estate closing. Here are five maneuvers we use to get lenders into the end zone, free of stumbles or fumbles.
Read More
8m
Amy Tankersley
At the center of States Title’s SLA offering is a best-in-class concierge service that propels lender CSAT scores higher.
Read More
4m
Amy Tankersley
The current mortgage climate underscores how vital communication and service are to mortgage lenders and their customer satisfaction rates (CSAT). Find out how States Title provides our lender customers the tools they need to delight their customers, no matter what market or economic challenges they may be facing.
Read More
6m
States Title
Despite all the warnings that coming technologies may render many of today’s jobs useless, the chances are good that workers, overall, will come out ahead.
Read More
8m
Moshe Abudarham
How financial, political, and national complacencies make systems vulnerable, and some sage advice on how to avoid complacency now.
Read More
8m
Amy Tankersley
While remote closing solutions like drive-thru closings, remote online notarization, and remote ink-signed notarization are seeing us through the COVID-19 crisis, another solution – limited power of attorney (LPOA) – has been slow to catch on. We examine why, and offer best practices for adding this tool to your remote closings arsenal.
Read More
5m
Amy Tankersley
Considered “essential” to the critical infrastructure workforce by government officials, lenders are embracing digital closings and tools such as remote online notarization during the COVID-19 pandemic. Here are five ways States Title is helping them weather the crisis.
Read More
7m
Amy Tankersley
How old were you when you first heard the term “eClosing”? You were probably younger than you realize, as the inception for digital closings happened in 1999.
Read More
5m
Moshe Abudarham
When staring mass adversity in the whites of its eyes, it's important to consider the situation, fairly, from all sides.
Read More
7m
Amy Tankersley
The advent of digital closings has been a long, tedious, 20-year journey toward standardization and implementation.
Read More
6m
Nick Roberts
An explainer on the arcane ecosystem of U.S. banks and the Fed.
Read More
5m
States Title
Most businesses are unprepared for machine learning and related technologies. Here’s how to avoid that trap.
Read More
5m
Moshe Abudarham
Honest, thought-provoking, and realistically optimistic. Learn why embracing innovation now that all bets are off is the key to becoming a post-Covid mortgage industry winner.
Read More
6m
Max Simkoff
The States Title family of brands (States Title, North American Title Company, and North American Title Insurance Company) takes the health and safety of our customers and associates very seriously.
Read More
3m
Christopher Morrison
In 2019, our customers helped us grow our flagship product by a factor of 100x to more than $1.3 billion of insured real estate transactions.
Read More
15m
Max Simkoff
Today I’m excited to announce the acquisition of North American Title by States Title. This is a monumental moment for our company...
Read More
7m
Andy Mahdavi
While optimizing the closing process is certainly low hanging fruit for improving margins, evaluating your marketing tactics and how you package your offerings.
Read More
3m
Becky Hobbs
Artificial Intelligence, Data Analytics, Machine Learning, and Predictive Analytics are all techniques that have radically changed the way B2B and B2C companies operate.
Read More
8m
Nicole Sanders
Lori Moore is a veteran in the title industry. With 20 plus years of work at various title companies and roles ranging from loan processor to now being on the settlement side of the house...
Read More
3m
Becky Hobbs
Data analytics, the statistical analysis of large quantities of data, is nothing new.
Read More
6m
Nicole Sanders
It’s not every day you read about a giant, established corporation being acquired by a young, tech company.
Read More
1m
Jasper Bear
Did you know that fewer than 10% of all properties in the US has a title defect? Despite this, underwriters pay title agents to do an extensive search, examination and cure on 100% of the orders they receive.
Read More
4m