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Equip your team with the latest research, knowledge and news.

Moshe Abudarham

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Moshe Abudarham

Anything Is Possible with a Partnership Built on a Shared Vision

How the relationship between Home Point Financial and States Title evolved, what it looks like in practice, and a brief look at what the future may hold for the mortgage experience.

Amy Tankersley

Articles

Amy Tankersley

The Good, the Bad, and the Ugly: Real Estate Pros’ COVID-19 Lessons

2020 has had more than its fair share of bad and ugly, so what good changes can real estate agents and brokers pin their hopes on?

Moshe Abudarham

Articles

Moshe Abudarham

To Be an Innovator by Name, You Have to Be an Innovator by Nature

Labels such as “disruptors” and “innovators” should not be thrown around, but bestowed upon those who actually move an industry forward, and whose customers acknowledge their role in doing so.

Moshe Abudarham

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Moshe Abudarham

Affordable Title and Escrow You Can Scale to Future Proof Your Lending

It seems much of the industry has got used to only getting two of three factors, but States Title has completed the venn diagram of cheaper, faster, and of equal or better quality.

Moshe Abudarham

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Moshe Abudarham

Better Mortgage Experiences: Give Each File the Attention it Deserves

As nice as better processes, time-saving automations, and easier closings are for lenders, brokers, underwriters, and title and escrow providers, arranging mortgages is a relationship business.

States Title

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States Title

Introducing States Title’s Instant Closing Disclosure Solution

The conventional mortgage closing is time-consuming, costly, and confusing, and the arcane process known as fee collaboration is a function ideal for innovation. By applying machine learning, States Title’s new Instant Closing Disclosure generates a complete, accurate settlement statement in just one minute – bringing us one step closer to our vision of creating the instant closing experience.

Moshe Abudarham

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Moshe Abudarham

How Efficiency Helps States Title’s Customers to Unlock Margin Uplift

“Failure to implement technology hurts lenders, too.” writes Max Simkoff in a recent article in Forbes on the current disconnect between demand and supply – notably of notaries – impacting mortgage refinances and resales across America.

Amy Tankersley

Articles

Amy Tankersley

Three Changes Lenders Can Expect from AMRF – Plus One Sigh of Relief

Fannie Mae and Freddie Mac have delayed implementation of their adverse market refinance fee until December 1, giving mortgage lenders three months to prepare to go live. Here are three changes lenders can expect in the coming months – along with one less worry that may surprise you.

Amy Tankersley

Articles

Amy Tankersley

Tackling the Fee Collaboration Conundrum

Lenders: When was the last time you received a complete, error-free Closing Disclosure from your title and escrow processor in under an hour? Probably never. States Title is addressing this common pain point with the same innovative approach we have taken to develop our suite of patented instant title underwriting solutions.

Amy Tankersley

Articles

Amy Tankersley

The Adverse Market Refi Fee, explained

Answers to your burning questions about the government-sponsored enterprises’ plan to assess a 0.5-percent fee to all refi transactions, effective Dec. 1.

Amy Tankersley

Articles

Amy Tankersley

Supporting High-Net-Worth Clients: Title and Escrow, Hollywood-Style

Like any set of mortgage consumers, high-net-worth clients – celebrities and successful businesspeople – have their own unique needs and expectations for their mortgage closing. Lenders must partner with title and escrow providers that can support their clients’ demands for high-touch, responsive service.

Amy Tankersley

Articles

Amy Tankersley

What is instant title insurance underwriting?

Forward-thinking title companies are launching “instant title” solutions to help their lender customers streamline the closing process. How are States Title’s solutions different from other ‘instant’ title products on the market?

Amy Tankersley

Articles

Amy Tankersley

6 Shortcuts to a 7-day close

Close a mortgage refinance in a week? It’s not as crazy as it sounds, according to Jay Promisco, Chief Production Officer at Sierra Pacific.

Amy Tankersley

Articles

Amy Tankersley

Lender onboarding process lays solid foundation for customer success

States Title’s detailed customer SLAs and seamless systems integration ensure customer satisfaction and success from day one.

Amy Tankersley

Articles

Amy Tankersley

Customer Service vs. Customer Success: Why Your Company Needs Both

What is the difference between customer service and customer success, and why are both essential to driving CSAT scores for consumers?

Amy Tankersley

Articles

Amy Tankersley

Win-Win-Win: Why Our Post-Closing QC Is Thrice as Nice

When a loan closes, the work of our white-glove title service is far from over. Find out how our post-closing quality management process guarantees a threefold victory for our team, our customers, and ultimately, their customers.

Amy Tankersley

Articles

Amy Tankersley

Closings Report Card: Making Metrics Work for Lenders

Title commitments within 12 hours? Just one of the SLA metrics we track, share, and meet for our lender customers to continuously exceed their expectations.

Moshe Abudarham

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Moshe Abudarham

What It Takes to Drive Adoption at Legacy Organizations

Notes from a Silicon Valley tech pioneer, as well as how brave leadership and an undaunted champion of change were able to drive adoption at Sierra Pacific.

Amy Tankersley

Articles

Amy Tankersley

Tracking RON: From RULONA to Corona

Remote online notarization saw slow adoption in the last 10 years, but legislative efforts, and ultimately the COVID-19 pandemic, changed that, as seen in this graphic.

Amy Tankersley

Articles

Amy Tankersley

The Quarterback’s Playbook: Five Customer Response Strategies of Our Concierge Team

Fast but thorough responses to customer inquiries: That’s the central strategy in the playbook of our concierge team, which acts as the “quarterback” of every real estate closing. Here are five maneuvers we use to get lenders into the end zone, free of stumbles or fumbles.

Amy Tankersley

Articles

Amy Tankersley

Meet the Player Changing the Closing Game for Lenders: The Quarterback

At the center of States Title’s SLA offering is a best-in-class concierge service that propels lender CSAT scores higher.

Amy Tankersley

Articles

Amy Tankersley

The 411 on CSAT in the Residential Real Estate Mortgage Industry

The current mortgage climate underscores how vital communication and service are to mortgage lenders and their customer satisfaction rates (CSAT). Find out how States Title provides our lender customers the tools they need to delight their customers, no matter what market or economic challenges they may be facing.

States Title

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States Title

Technology Is Likely to Make Your Work More Interesting and Exciting

Despite all the warnings that coming technologies may render many of today’s jobs useless, the chances are good that workers, overall, will come out ahead.

Moshe Abudarham

Articles

Moshe Abudarham

Complacency and the Stress Curve: Get Ready to Act Smart and Fast

How financial, political, and national complacencies make systems vulnerable, and some sage advice on how to avoid complacency now.

Amy Tankersley

Articles

Amy Tankersley

LPOA: The Remote Closing Tool Few Are Using

While remote closing solutions like drive-thru closings, remote online notarization, and remote ink-signed notarization are seeing us through the COVID-19 crisis, another solution – limited power of attorney (LPOA) – has been slow to catch on. We examine why, and offer best practices for adding this tool to your remote closings arsenal.

Amy Tankersley

Articles

Amy Tankersley

Five Solutions to Keep Closings Flowing During the COVID-19 Crisis

Considered “essential” to the critical infrastructure workforce by government officials, lenders are embracing digital closings and tools such as remote online notarization during the COVID-19 pandemic. Here are five ways States Title is helping them weather the crisis.

Amy Tankersley

Articles

Amy Tankersley

eClosings: A 20-Year Journey to Implementation

How old were you when you first heard the term “eClosing”? You were probably younger than you realize, as the inception for digital closings happened in 1999.

Moshe Abudarham

Articles

Moshe Abudarham

Playing Devil’s Advocate in a Time of Mass Adversity

When staring mass adversity in the whites of its eyes, it's important to consider the situation, fairly, from all sides.

Amy Tankersley

Articles

Amy Tankersley

Housing Crisis Averted? GSE Approval of RON and RIN Saves Closings

The advent of digital closings has been a long, tedious, 20-year journey toward standardization and implementation.

Nick Roberts

Articles

Nick Roberts

The Machinations of the Federal Reserve in the Coronavirus Economy

An explainer on the arcane ecosystem of U.S. banks and the Fed.