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Piloting the Amazon Effect: 75% Faster Closing

To serve and retain customers in today's economy lenders must be able to provide an efficient service. Read how we partnered with Sierra Pacific to help them reduce their mortgage refinance process from 28 to 7 days.

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States Title

Case Studies

States Title

Top Five Lender Achieves a 93% CSAT Working with States Title

Today's savvy borrower can effortlessly shop around online for a trustworthy lender that offers fast turnaround times, low fees and great service. One of the largest lenders in the world is determined to stay ahead of the competition with increasingly efficient processes enabled by bleeding-edge technology.

States Title

Case Studies

States Title

Piloting the Amazon Effect: 75% Faster Closing

To serve and retain customers in today's economy lenders must be able to provide an efficient service. Read how we partnered with Sierra Pacific to help them reduce their mortgage refinance process from 28 to 7 days.

States Title

Case Studies

States Title

A Shared Vision of a Better Customer Experience

Home Point Financial turns to like-minded States Title to quickly ramp up support for an efficient, closing experience

Amy Tankersley

Articles

Amy Tankersley

What is instant title insurance underwriting?

Forward-thinking title companies are launching “instant title” solutions to help their lender customers streamline the closing process. How are States Title’s solutions different from other ‘instant’ title products on the market?

States Title

Podcasts

States Title

How to Manage Community in a Crisis

What has the COVID-19 pandemic taught us about the power of community? Sarah Friar, CEO of Nextdoor, shares her insights.

Max Simkoff

Videos

Max Simkoff

Ask the Expert (in a crisis): How to Manage Community in a Crisis

What has the COVID-19 pandemic taught us about the power of community? Sarah Friar, CEO of Nextdoor, shares her insights.

Amy Tankersley

Articles

Amy Tankersley

6 Shortcuts to a 7-day close

Close a mortgage refinance in a week? It’s not as crazy as it sounds, according to Jay Promisco, Chief Production Officer at Sierra Pacific.

Amy Tankersley

Articles

Amy Tankersley

Lender onboarding process lays solid foundation for customer success

States Title’s detailed customer SLAs and seamless systems integration ensure customer satisfaction and success from day one.

Amy Tankersley

Articles

Amy Tankersley

Customer Service vs. Customer Success: Why Your Company Needs Both

What is the difference between customer service and customer success, and why are both essential to driving CSAT scores for consumers?

Amy Tankersley

Articles

Amy Tankersley

Win-Win-Win: Why Our Post-Closing QC Is Thrice as Nice

When a loan closes, the work of our white-glove title service is far from over. Find out how our post-closing quality management process guarantees a threefold victory for our team, our customers, and ultimately, their customers.

States Title

Podcasts

States Title

How to Close a Loan in 7 days

A candid look into getting back to the basics in front of a whiteboard and redesigning and reimagining how a mortgage should work to achieve the end goal of closing a mortgage in 7 days.

Max Simkoff

Videos

Max Simkoff

Ask the Expert (in a crisis): How to Close a Loan in 7 days

A candid look into getting back to the basics in front of a whiteboard and redesigning and reimagining how a mortgage should work to achieve the end goal of closing a mortgage in 7 days.

Amy Tankersley

Articles

Amy Tankersley

Closings Report Card: Making Metrics Work for Lenders

Title commitments within 12 hours? Just one of the SLA metrics we track, share, and meet for our lender customers to continuously exceed their expectations.

Moshe Abudarham

Articles

Moshe Abudarham

What It Takes to Drive Adoption at Legacy Organizations

Notes from a Silicon Valley tech pioneer, as well as how brave leadership and an undaunted champion of change were able to drive adoption at Sierra Pacific.

States Title

Podcasts

States Title

States Title at the AI Summit in NY – Andy Mahdavi

Andy Mahdavi, Chief Data Science Officer at States Title answered a series of questions about States Title, FinTech, and machine intelligence.

Amy Tankersley

Articles

Amy Tankersley

Tracking RON: From RULONA to Corona

Remote online notarization saw slow adoption in the last 10 years, but legislative efforts, and ultimately the COVID-19 pandemic, changed that, as seen in this graphic.

Amy Tankersley

Articles

Amy Tankersley

The Quarterback’s Playbook: Five Customer Response Strategies of Our Concierge Team

Fast but thorough responses to customer inquiries: That’s the central strategy in the playbook of our concierge team, which acts as the “quarterback” of every real estate closing. Here are five maneuvers we use to get lenders into the end zone, free of stumbles or fumbles.

Max Simkoff

Videos

Max Simkoff

Ask the Expert (in a crisis): How to Drive Innovation in a Crisis

In this Ask the Expert (in a crisis) webinar, Silicon Valley pioneer, Karen Richardson, joins Max Simkoff to discuss some of the most impactful innovation, technology, and sales across her distinguished 30-year career.

Amy Tankersley

Articles

Amy Tankersley

Meet the Player Changing the Closing Game for Lenders: The Quarterback

At the center of States Title’s SLA offering is a best-in-class concierge service that propels lender CSAT scores higher.

States Title

Podcasts

States Title

How to Drive Innovation in a Crisis

Technology pioneer Karen Richardson joins States Title CEO Max Simkoff to explain how to drive innovation during a crisis and why it’s essential to do so.

Amy Tankersley

Articles

Amy Tankersley

The 411 on CSAT in the Residential Real Estate Mortgage Industry

The current mortgage climate underscores how vital communication and service are to mortgage lenders and their customer satisfaction rates (CSAT). Find out how States Title provides our lender customers the tools they need to delight their customers, no matter what market or economic challenges they may be facing.

States Title

Articles

States Title

Technology Is Likely to Make Your Work More Interesting and Exciting

Despite all the warnings that coming technologies may render many of today’s jobs useless, the chances are good that workers, overall, will come out ahead.

Moshe Abudarham

Articles

Moshe Abudarham

Complacency and the Stress Curve: Get Ready to Act Smart and Fast

How financial, political, and national complacencies make systems vulnerable, and some sage advice on how to avoid complacency now.

Amy Tankersley

Articles

Amy Tankersley

LPOA: The Remote Closing Tool Few Are Using

While remote closing solutions like drive-thru closings, remote online notarization, and remote ink-signed notarization are seeing us through the COVID-19 crisis, another solution – limited power of attorney (LPOA) – has been slow to catch on. We examine why, and offer best practices for adding this tool to your remote closings arsenal.

Amy Tankersley

Articles

Amy Tankersley

Five Solutions to Keep Closings Flowing During the COVID-19 Crisis

Considered “essential” to the critical infrastructure workforce by government officials, lenders are embracing digital closings and tools such as remote online notarization during the COVID-19 pandemic. Here are five ways States Title is helping them weather the crisis.

States Title

Podcasts

States Title

How to Lead a Bank Through a Crisis

Join former CEO of BankUnited, John Kanas, as he weighs in on how to lead banks, through these unprecedented times with States Title CEO Max Simkoff.

Max Simkoff

Videos

Max Simkoff

Ask the Expert (in a crisis): How to Lead a Bank Through a Crisis

Join former CEO of BankUnited, John Kanas, as he weighs in on how to lead banks, through these unprecedented times with States Title CEO Max Simkoff.

Amy Tankersley

Articles

Amy Tankersley

eClosings: A 20-Year Journey to Implementation

How old were you when you first heard the term “eClosing”? You were probably younger than you realize, as the inception for digital closings happened in 1999.

Moshe Abudarham

Articles

Moshe Abudarham

Playing Devil’s Advocate in a Time of Mass Adversity

When staring mass adversity in the whites of its eyes, it's important to consider the situation, fairly, from all sides.

Amy Tankersley

White Papers

Amy Tankersley

Digital Closings Clear Final Hurdles

More than 20 years after their inception, digital closings are finally a reality and industry norm. Thanks in part to the COVID-19 crisis response, one of the last pieces of the eClosings puzzle – remote online notarization (RON) – is making remarkable strides.